At Adventures In Oculus (AIO), we are dedicated to delivering exceptional web design, editing services, and high-quality merchandise. If a refund or return is necessary, please review the following guidelines to understand the process.
1. Refund Eligibility
Services:
- Unsatisfactory Service: If you are unsatisfied with the web design or editing services provided, we will work with you to address your concerns. If we cannot resolve the issue to your satisfaction after revisions, a refund may be issued at our discretion.
- Non-Delivery of Services: If we fail to deliver the agreed-upon services within the specified timeframe without valid reason, you may be eligible for a full refund.
Merchandise:
- Defective or Damaged Items: If you receive merchandise that is defective or damaged, you are eligible for a refund or exchange. Please provide photo evidence of the defect or damage within 14 days of receiving the item.
- Incorrect Items: If you receive an incorrect item, you may be eligible for a refund or exchange. The item must be returned in unused, original condition with all tags and packaging intact.
- Change of Mind: Refunds for a change of mind may be considered at our discretion. Merchandise must be returned within 14 days in its original, unused condition with all packaging intact.
2. Refund Process
- How to Request a Refund:
To request a refund, please contact our support team at support@adventuresinoculus.com within 14 days of receiving merchandise or within 30 days of service completion. Please include your order number and a detailed explanation of the reason for the refund request. - Approval Process:
Once we receive your request, we will review it and notify you of its approval or rejection. If approved, refunds will be processed within 30 days, and a credit will be applied to your original payment method. The time for the refund to appear in your account may vary depending on your payment provider.
3. Merchandise Returns for Printify Fulfilled Orders
As we use Printify for drop-shipped merchandise, all returns for such items will be handled through Printify’s return process.
Return Address for Printify Fulfilled Merchandise:
Printify Returns
Latvians Store LLC
Attn: Printify, 640 S. Hill St.
Los Angeles, CA 90014
USA
Please ensure that all returns for Printify orders are sent to this address. We will coordinate with Printify to facilitate your return or exchange.
4. Shipping Costs
- Returns: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective merchandise).
- Exchanges: We will cover the shipping costs for exchanges involving defective or incorrect items.
5. Non-Refundable Items
Certain items and services are non-refundable:
- Customized Services: Any web design or editing service that is tailored to your specific requirements is non-refundable.
- Third-Party Expenses: Any expenses incurred by us on your behalf, such as domain registration fees or stock image purchases, are non-refundable.
- Used or Damaged Merchandise: Merchandise that has been used, worn, or damaged by the customer is not eligible for a refund, unless it was received in a defective condition.
6. Changes to This Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will take effect immediately upon being posted on our website. We recommend reviewing this policy periodically for updates.
Contact Us
For any questions or concerns regarding our refund and return policy, please contact us at support@adventuresinoculus.com. We are here to assist and resolve any issues promptly.